Privacy Policy

Who we are and what this policy covers

This Privacy Policy explains how Astro Ads ("Astro Ads," "we," "us") collects, uses, shares and protects personal information. Astro Ads is a digital marketing agency based in Minneapolis, Minnesota. We build advertising campaigns, landing pages, CRM automations and AI assisted lead follow up systems for home service businesses, using platforms such as HighLevel (GoHighLevel), Meta (Facebook and Instagram) and Google.

This policy applies to our website at astroads.io, our client dashboards, and the services we provide (the "Services"). When we handle information about a client's own customers or leads, the client decides why that information is collected and we handle it on the client's behalf as a service provider.

The short version: we collect what we need to run marketing and lead management services, we do not sell personal information, we do not share phone numbers or text message opt in data with third parties for their marketing, and we only use data from connected Google accounts to provide the reporting and lead features our clients ask for.

Astro Ads is operated by Pintozzi Enterprises LLC, doing business as Astro Ads, 10 S 5th St, Minneapolis, MN. Questions about this policy can be sent to support@astroads.io.

Information we collect

• Information you give us. Name, business name, email address, phone number, mailing address, messages, call booking details, and account login details for our dashboards. Payment details are collected and processed by our payment processor, and we do not store full card numbers.
• Website and device information. IP address, browser and device type, pages viewed, referring page, approximate location, and cookie data. See our Cookie Policy.
• Lead and customer information we handle for clients. Names, phone numbers, email addresses, service requests, form submissions, appointment details, text and chat messages, call recordings and transcripts, and lead source and ad attribution data.
• Connected account data. When a client connects a Google Ads, Meta Ads, HighLevel or analytics account, we receive campaign and lead data from that account, such as impressions, clicks, spend, conversions and lead records, along with account identifiers. We ask for the narrowest access needed, and where possible read only access.
• Calls, texts and AI interactions. Calls and messages handled by our AI voice or chat assistants, or by our clients, may be recorded, transcribed and stored. Callers are told when a call may be recorded or handled by AI.
• Information from other sources. Advertising platforms, lead forms, and publicly available business information.

We do not ask for Social Security numbers, financial account numbers, or health information, and our forms are not meant to collect them. Please do not submit them to us or in messages to our assistants.

How we use information

We use personal information to:

• Provide, operate and support the Services, including building and managing ad campaigns, landing pages, CRM workflows and reporting.
• Respond to, qualify and follow up with leads for our clients by call, text, email and chat, including through AI assistants.
• Measure and improve campaign performance and the Services.
• Communicate with clients about accounts, billing, support and updates.
• Process payments and prevent fraud, abuse and security incidents.
• Comply with legal obligations and enforce our agreements.
• Send marketing messages about our own Services to people who have asked for them or where the law allows, with an opt out in every message.

Text messaging

When someone gives a phone number and agrees to receive texts, we or our client may text them about their request, appointments and related follow up. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out and HELP for help. Text messaging originator opt in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes. Consent to texts is never a condition of buying anything.

AI tools

We use AI tools, including voice and chat assistants and language models, to handle conversations and summarize leads. Please do not enter sensitive personal information in conversations with them. A person can ask to speak with a human at any time.

How we share information

We do not sell personal information for money. We share it only as follows:

• With the client it belongs to. Lead and customer information we collect for a client is shared with that client.
• With service providers that help us deliver the Services under written terms, such as HighLevel (GoHighLevel), hosting, telephone and text carriers, email delivery, payment processing, analytics, and AI and transcription providers.
• With advertising platforms such as Meta and Google, when a client's campaigns use conversion tracking or audience tools. Under some state laws this can count as "sharing" for advertising. See our Cookie Policy for how to opt out.
• For legal reasons, to comply with law, respond to lawful requests, protect rights, safety and security, or enforce our agreements.
• In a business transfer, such as a merger or sale of assets, with notice where the law requires it.
• With your direction or consent.

We do not share phone numbers or text message opt in data with third parties or affiliates for their marketing.

Google user data

When a client connects a Google account, such as Google Ads, we use the data we receive only to provide the reporting, lead tracking and automation features the client asked for. Astro Ads' use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

In line with that policy:

• We do not sell Google user data or use it for advertising, retargeting or interest based ads.
• We do not use Google user data to train generalized AI or machine learning models.
• We do not transfer Google user data to others except to provide or improve the features the client asked for, to comply with law, for security and abuse prevention, or as part of a merger or sale with notice.
• People at Astro Ads do not read Google user data unless the client agrees, it is needed for security or support the client requested, the law requires it, or it is aggregated and anonymized for internal operations.

A client can remove our access at any time at myaccount.google.com/permissions, or by emailing support@astroads.io and asking us to delete the data we hold.

Retention, security, your rights and contact

Retention

We keep personal information for as long as needed to provide the Services, meet legal, tax and accounting duties, resolve disputes and enforce our agreements. After a client relationship ends we delete or return client and lead data within a reasonable period unless we must keep it by law.

Security

We use reasonable administrative, technical and physical safeguards, including access controls and encryption in transit. No system is completely secure, so we cannot guarantee absolute security. If a breach affects your information we will notify you as the law requires.

Your choices and rights

Depending on where you live, you may have the right to know what personal information we hold about you, to access, correct or delete it, to opt out of sharing for advertising, and not to be treated differently for using these rights. To make a request, email support@astroads.io. We may need to verify your identity, and we respond within the time the law allows, generally 45 days. If we decline a request, you may appeal by emailing support@astroads.io with the subject line "Appeal," and we will respond to the appeal within the time the law allows. If we handle your information only on behalf of a business you dealt with, such as a contractor you contacted, we will refer your request to that business or help it respond. You can stop marketing emails with the unsubscribe link and stop texts by replying STOP.

Children

The Services are for businesses and are not directed to children under 16. We do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

Where we operate

We operate in the United States, and information may be processed here. We do not offer the Services to people outside the United States.

Changes

We may update this policy. The effective date above shows the current version, and we will post material changes on this page.

Contact

Pintozzi Enterprises LLC dba Astro Ads, 10 S 5th St, Minneapolis, MN, support@astroads.io.